Support agent
Resolves the issue end to end across chat, email, and voice, with the context of the journey.
AI agents on the customer journey
AI agents at every stage
They meet customers across chat, email, and voice, resolve issues end to end, and increase revenue.
Chat, email, and voice to meet the customer. Systems to run the operation.
The same runtime serves the customer and runs the operation. Data, tools, and guardrails stay the same on both sides.
Conversational
Sales agent
Answers product questions, qualifies, and moves the conversation to the next commercial step.
Operational
Warehouse agent
Checks stock, reserves the item, and confirms only the shipment the playbook allows.
Process agent
Handles the ERP exception, opens the right task, and records the action for audit.
“XBot is the company’s semantic layer: the same data, processes, and systems serve the agent that talks to the customer and the agent that runs the operation.”
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The agent lifecycle
- ERP
- WMS
- CRM
- Chat
The suite for conversational and operational agents. Channels for the customer. Systems for the operation. One runtime.
Playbooks Written in plain language and followed step by step, with actions in between.
- 1.Find the order
- 2.Confirm the item
- 3.Run the action
Widgets The agent answers with interactive components, not only text.
In transit
Helpdesk People and agents in the same conversation, with handoff when policy requires it.
NewConversation
With youConversation
ClosedConversation
Cockpit Ask about customers, stock, and exceptions, and say what the agent should change.
- 1.Find the order
- 2.Confirm the item
- 3.Run the action
Analytics Conversation themes and the outcome of operational actions, in one view.
Integrations CRM, helpdesk, ERP, and the systems the operation already uses.
Playground Test model, instructions, and scenarios before you publish.
Build once and deploy everywhere
Chat
Where is my order?
I found the order. It ships today.
Platform control
Data, policy, and the audit trail stay with the people who run the agent. Execution goes through the XBot runtime.
Governance
Role, scope, and policy decide what the agent is allowed to do.
Audit
Actions and handoffs are recorded so the operation can review them.
Access
Each integration acts inside its authorized scope.
Your data stays yours
Company context serves your agents. It is not used to train someone else’s model.
In transit and at rest
Traffic to channels and systems follows the platform controls.
Scoped integrations
Tools and actions only see what that agent’s policy allows.
Built for your operation
RetailThe customer asks about the order on the channel. The warehouse ships it in the WMS.ProcessesException, task, and record in the ERP, limited to the action the playbook allows.SupportOne agent across channels, with the same policy and the same context.OperationsStock, process, and exceptions handled by the action the playbook allows.
Agents that serve the customer and run the operation.
Meet customers across chat, email, and voice, resolve issues end to end, and increase revenue.