Process management × workers + humans

Built for

Orchestrate processes with digital workers and your team. One control layer for workflows, conversations, and accountability.

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Core Capabilities

Process management powered by workers and humans

Digital workers execute playbooks and tasks; your team handles exceptions and relationships. Full visibility and accountability at every step.

Smart routing, zero manual work

Every incoming message is classified by intent and automatically routed to the right person, playbook, or automation — without a human deciding.

Auto-routing in action

Lead from WhatsApp

→ Sales Worker

Support ticket

→ Support Worker

Payment overdue

→ Finance Worker

3 conversations routed automatically

SLA enforcement on autopilot

Set your response and resolution deadlines. XBot monitors every open conversation and escalates automatically when thresholds are at risk.

SLA Monitor

Response due in 45m68%

Resolution due in 2h40%

Escalated — overdue100%

Escalation triggered — agent notified

Full visibility, no micromanagement

Real-time dashboards show every conversation, worker status, pipeline stage, and SLA metric — so you lead, not chase.

Live overview

1,284

Active

437

Resolved

Escalated

98%

SLA OK

Updated in real-time

Integrations

XBot activates your CRM. It doesn't replace it.

Connect your existing stack in minutes. XBot sits between your tools and your team, making data flow naturally in every direction.

WhatsAppChannel

HubSpotCRM

SalesforceCRM

PipedriveCRM

RD StationCRM

Zoho CRMCRM

SlackComms

TelegramChannel

InstagramChannel

Meta (FB)Channel

NotionPM

MondayPM

DiscordComms

GmailEmail

Google SheetsData

Google CalendarSchedule

ZapierAutomation

MakeAutomation

Webhooks / APIAPI

How It Works

From first message to full resolution — automatically

Every message that comes in flows through a structured pipeline — classified, routed, executed, and measured automatically.

Message arrives

Trigger

A customer sends a message on WhatsApp, Instagram, web chat, or email. XBot receives it instantly on a unified inbox.

Intent is classified

Core

The AI + rules engine reads the message, identifies the intent, urgency, and context — then selects the right playbook.

Workers execute

Workforce

The assigned worker — Sales, Support, Finance, or Ops — carries out the playbook steps automatically, or routes to a human when needed.

Outcome is recorded

Sentinel

CRM is updated, SLA is logged, and a full audit trail is saved. Sentinel monitors everything and escalates any anomaly in real-time.

Live pipeline — João S.

💬

WhatsApp · João S.

Just now

"I need to upgrade my plan urgently"

Intent classifiedPlan upgrade — urgent

Worker assignedSales Worker

CRM updatedHubSpot — deal opened

Follow-up queuedScheduled in 2h

Response SLAOn track · 52 min left

Behind every conversation — a 5-layer system working in silence

TriggersWA · Cron · Webhook · Events

CoreProxy · Pipeline · Semantic

Workforce7 intelligent worker groups

StraightsMessage · API · DB · Webhook

SentinelSLA · Stuck · Retry · Escalate

Testimonials

What operational leaders say

XBot gave us the operational backbone we never had. Our response SLA went from 8 hours to under 45 minutes.

Carolina M.

Head of Ops — FinTech Scale-up

The pipeline visibility alone justified the investment. Now my team focuses on selling, not updating spreadsheets.

Rafael S.

Sales Director — B2B SaaS

We handle 3x the volume with the same team. XBot doesn't just automate — it makes the whole operation smarter.

Ana L.

Customer Experience VP

FAQ

Frequently asked questions

XBot is an intelligent operational environment — an orchestration layer that connects your channels, CRM, team, and workflows into a single, coordinated system. Think of it as a control tower for your operations.

No. XBot integrates with your existing CRM (HubSpot, Salesforce, Pipedrive, and more) and activates it. It adds the missing automation, routing, and intelligence layer on top of your current tools.

No — XBot is designed to work alongside your existing stack. It connects your tools and makes them work in concert, so your CRM, WhatsApp, and ticketing system all share context automatically.

XBot is built with privacy by design. All data is encrypted in transit and at rest. We support data residency requirements and provide full audit logs for compliance. We're LGPD and GDPR-aligned.

Absolutely. Many teams start with a single workflow or channel and expand over time. There are no minimum volumes — XBot scales with your operation.

WhatsApp Business API, email, web chat, and any system that communicates via webhooks or API. More native channels are added regularly.

Most teams are fully operational within one to two weeks. Our onboarding team helps configure your playbooks, integrations, and routing logic.

Yes. XBot exposes a full REST API and webhook system, so you can connect any internal tool, database, or custom application.

Ready to run a smarter operation?

Join teams that have transformed how they work — with less chaos, more visibility, and real accountability at every step.

See Pricing

No credit card requiredLive in 1–2 weeksLGPD & GDPR aligned