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AI AGENTS AS STRUCTURE
Build applications that think, act and operate.
xbot is the semantic layer between your company and your customers. It connects business data, processes and systems to intelligent Agents that are governed and able to act.
Company systems
ERP
ERPCRM
CRMR$
FinanceWMS
WMSEC
Ecommerce•••
OthersCustomer
“Hi! What’s my account balance?”
Intent
Understands what the customer needs.
Context
Identifies the customer, channel and scenario.
Data
Reads only the data that is needed.
XBot
Rules
Applies policies, permissions and governance.
Capabilities
Uses the tools and integrations required.
Actions
Queries or executes in the finance system.
Reply
Hi, Ana!
Your account balance
is $2,345.67.
Last updated: today, 09:41
Governance and security•access control•audit•company policies
Immediate proof
See what an Agent can actually do.
The Agent understands intent, accesses authorized business context and can trigger real operations.
Business context
The Agent accesses the right data
Inventory
- Stock levels
- Locations
- Reservations
- Availability
Rules
- Business policies
- Installation criteria
- Compliance
- Decision logic
Retrieve · Analyze · Apply
Customer request
Natural conversation, real intent
I need to know if these tires are available.
10:24 AMWhatsApp
Understand intent
Agent
Understands
Acts
Gets results
Intelligent response
Accurate, contextual, actionable
Yes. They are in stock. Would you like to schedule installation?
10:24 AM
Generate response
Take action
The Agent can execute real business operations
Appointment
Schedule installation
Order
Create order
CRM
Update customer
“Where is my order?”
“Order #1842 ships today. Want the tracking link?”
Sales
“I want the plan for my team.”
“Noted. I opened the opportunity in the CRM.”
Commerce
“Do you have this product in stock?”
“Yes. We have 12 units. Should I open the order?”
Physical world experience
Tap. Talk. Resolve.
MOBA connects any physical point to your Agent, bringing the right context for an intelligent, immediate experience.
Get close
MOBA recognizes the place and the object.
Talk
Ask questions, look up information, or request actions.
Resolve
The Agent executes, in the right context, in real time.
Any place can be an interface.
What is XBot?
The intelligent infrastructure behind your application
xbot is the layer between your business and the experiences where work happens. Agents use data, capabilities and tools to take actions, run workflows, and reach people on XChat, WhatsApp, MOBA, or your own product.
Serves
customers
Takes
orders
Books
pickups
Answers
questions
Where Agents operate
WhatsApp
Instagram
XChat
xbot
MOBAYour product
New ordernow
1 chocolate cakeAppointment5 min ago
Pickup tomorrow at 2pmCustomer12 min ago
Do you make lactose-free cake?Order confirmed1 min ago
Customer notifiedReal-world applications
What xbot already delivers today.
WhatsApp, sales, CRM, orders, support, WMS, and MOBA — the same Agent, on the surfaces your business already uses.
Serve and sell on WhatsApp.
WhatsApp Business
● Active
Where is my order?
Order #1842 ships today. Want the tracking link?
ConversationOrderCRM
Sales
Qualify and move the deal.
Opportunity
Qualification
● Open
I want the plan for my team.
Noted. I opened the opportunity and will share next steps.
CRMWorkflowWhatsApp
Commerce
Check stock and place the order.
Product
$129.00
● In stock
12 units
Do you have this product in stock?
Yes. We have 12 units. Should I open the order?
InventoryOrderFulfillment
AI Agents as structure
AI Agents are becoming the operating layer of applications.
Traditional software requires developers to encode every interaction path.
AI-native applications let users say what they want while an Agent determines how the system should respond.
Your business
xbotAI Agents
Intelligent operating layer
Data
Capabilities
Tools
From intention to action
ActionsWorkflowsIntegrationsAny interface
XChatWhatsAppYour app- MOBA
Real outcomes
- Understand context
- Reason over available capabilities
- Access authorized data
- Use tools
- Follow business rules
- Execute actions
- Recover from ambiguity
- Ask for missing information
- Request confirmation when necessary
- Hand off to humans
One Agent, any interface
Build once. Experience it anywhere.
The interface changes. The intelligence remains.
AgentOne intelligent layer
XChatWeb / in-app
WhatsAppMessaging
MOBAContextual experience
Your AppYour own interface
XChat, WhatsApp, MOBA, or your own product — same Agent.
One Agent. Any interface.
The conversation is only the beginning.
The same Agent understands the context, reaches the right data, and executes real actions — on WhatsApp, XChat, MOBA, or your own app.
WhatsApp
active
Where is my order?
10:24
One moment. I'll look up your order.
10:24 ✓
Order #1842
Customer identified · looking up
Customer identified · looking up
Agent
understands · decides · acts
online
Understand intent“look up order”
Identify contextcustomer + channel + order
Look up dataorder #1842 · stock
Execute actionstatus updated
Operation result
Order #1842
Ships today
1× ProductAvailable in stock
Customer updatedCRM synced
Updated · 10:24Track →
CRM contextOrders operationStock availabilityRules governanceTools execution
The user speaks. The Agent understands the business. xbot governs. The operation happens.
How it works
Give your application an Agent.
Create the Agent, give it capabilities, then connect any experience.
- 01
Create an Agent
Define what the Agent represents.
Sales, support, commerce, WMS, or WhatsApp Agent.
- 02
Give it capabilities
Configure what it is allowed to do.
Search products, create orders, check inventory, send messages, run workflows.
- 03
Connect the experience
Expose the same Agent through the surfaces you already use.
XChat, WhatsApp, MOBA, custom web, mobile, or API.
Operational control plane
The Cockpit shows what is happening in the business.
Customers, people, processes, sales, and tasks in one place — with Agents helping the operation move forward.
Customers served
1,284↑ 18.4% this periodWaiting for service
42↓ 12 waiting over 10 minClosed sales
R$ 184.6k↑ 23.8% this periodOpen tasks
7618 need attentionService and conversionlast 7 days
Customers servedConversions
Sales by channelR$ 184.6k
WhatsApp 50%Web 30%Other 20%
Who is serving?now
Ana Martins18 conversations · 4 sales
online
João Silva12 conversations · 3 sales
online
Fernanda Costa21 conversations · Agent + human
in action
Where does the operation need to act?priorities
42 customers waiting12 have been waiting over 10 minutes
attention
18 open tasksDistribute across the team and Agents
resolve
3 processes with a bottleneckReview service steps
view process
People serve. Agents execute. Processes connect the work. The Cockpit shows the business happening.
Capabilities
Everything an Agent needs to operate
Not a chatbot bolted onto a CRM. A structured runtime: data, capabilities, tools, actions, workflows, and integrations.
Data
Business context the Agent can actually use — contacts, orders, knowledge, and tenant data — scoped to the right workspace.
Capabilities
What the Agent is allowed to do in this function: qualify, resolve, schedule, collect, hand off, or operate a process.
Tools
Callable skills: APIs, MCP, catalogs, knowledge, and operator tools bound by the creator — not a generic plugin soup.
Actions
Side-effects with control: send a message, update a record, open a ticket, trigger a workflow — with approval when it matters.
Workflows
Flowcharts and playbooks that keep work moving: stages, owners, SLAs, and a path from intake to done.
Integrations
Reach people and systems where they already are — XChat, WhatsApp, webhooks, REST, and your own application.
Enterprise
Intelligence with control.
xbot separates what the Agent understands, what it is allowed to do, and what the system executes.
The Agent is intelligent. The system remains controlled.
AgentCapabilityEligibilityAuthorizationGovernanceExecutionAudit
Tenant and user isolation
Aprendiz memory is tenant + user. Workforce memory is tenant + Agent. Personal context never becomes shared Agent memory.
Authorization of the platform
Agents execute with XBot AuthZ and the tools the creator attached. They do not get a blank check on your systems.
Human approval for side-effects
Actions that change the business can require a person. Autonomy is available; replacing the operator is not the default.
Traceability
Conversations, actions, and workflow steps leave a trail. Encryption in transit and at rest, aligned with GDPR and LGPD.
See enterprise →
Same Agent model from the first trial to a governed production workspace.
Developers
Build the experience. xbot provides the intelligence.
Use xbot as the intelligent backend of your application.
Your frontend talks to the Agent. The Agent uses data, capabilities and tools — with the authorization of the platform.
Talk with xbot. Start using it.
The Agent itself guides the conversation so you can use the application.
No credit card · Same Agent model from trial to production
Frequently asked questions
xbot is the infrastructure for building AI-native applications. You give your product an intelligent Agent with business data, capabilities, tools, workflows and actions — without assembling that stack from scratch.
Those can be applications you build on xbot. The platform is the Agent runtime underneath: data, capabilities, tools, workflows, and the surfaces where people talk — XChat, WhatsApp, MOBA, or your own app.
An Agent is a structured specialist: identity, instructions, tools, and a conversation surface. Workforce Agents serve a function (sales, support, a process). Aprendiz is a personal copilot per signed-in user.
MOBA is the live full-screen Agent experience. On the homepage, the Ask anything field opens that conversation in the same tab — text only, no attach or voice. The Agent itself guides you into using the application.
Between your business and the channels where work happens. Agents sit on data, capabilities and tools, take actions through workflows and integrations, and reach people on XChat, WhatsApp, or your product.
Yes. XChat embeds in your product. The same Agent can also run on WhatsApp and MOBA. You do not rebuild the runtime for each surface.
A model generates text. xbot runs Agents that already have business data, tools, workflows, authorization, and channels. You configure the function; the platform operates it.
Yes. REST API, webhooks, and MCP so Agents and your systems can call each other. See the public documentation at docs.xbotone.com.
Tenant isolation, AuthZ of the platform, human approval for side-effects, and an audit trail. Aprendiz memory is per user; Workforce memory is per Agent. Data is encrypted in transit and at rest, aligned with GDPR and LGPD.