Centralize. Operate. Improve.
xbot unifies sales channels, runs fulfillment, and closes the loop with NPS — so retailers see the business at macro and micro level.
What you get
What xbot does
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Centralizes sales channels
Own site, store, self-checkout, marketplaces, and social in one operation.
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Drives the order to the customer's door
From intake to pick & packing and delivery — with status, owners, and history.
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Orchestrates processes and people
Clear playbooks for sales, stock, shipping, support, and after-sales — humans and AI together.
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Measures NPS and improves continuously
After service, NPS reveals bottlenecks. You fix the process with data.
Why it matters
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End of channel silos
One order, one operation — no matter where the sale started.
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Transparent fulfillment
Everyone knows where the order is and what to do next.
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Macro and micro view
Leaders see the business; teams act on the step — without losing the thread.
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Improvement that sticks
NPS tied to the order path turns feedback into operational change.
The big picture
xbot is not a CRM or WhatsApp chatbot. It is the layer that orchestrates processes × people in retail — from sale to factory or service through after-sales — with structure and transparency.
One operation. From channel to doorstep.
Orders enter from any channel and follow the same flow: confirmation, pick, packing, delivery. People and AI agents execute with playbooks; leaders watch the macro.
After delivery, NPS closes the loop. You see what failed, prioritize, and improve — order after order.
In more detail
Sales channels under one roof
Site, store, self-checkout, marketplaces, and social stop competing via spreadsheets. Every origin is recorded and the order enters the unified operation.
Pick & packing with traceability
Steps, checklists, and owners until doorstep delivery. Fewer “where is the order?” moments and more on-time execution.
Processes × people
Define who does what at each step. Humans and AI agents share the same flow, with hand-off and control.
Macro and micro view
Business dashboards (channels, volume, NPS) and detail of each order and step — on one platform.
NPS and continuous improvement
Post-service and post-delivery ratings connected to the real order path. Prioritize bottlenecks and adjust the process.
Audit trail
Every status change and action is recorded for operations, compliance, and team learning.
Retail integrations
Connect inventory, logistics, marketplaces, ERP, and custom systems. One hub remains.
Frequently asked questions
xbot orchestrates processes and people in retail: it centralizes sales channels, drives orders from pick & packing to the customer's door, and uses NPS for continuous improvement — with macro and micro operational visibility.
Own site, physical store, self-checkout, marketplaces, and social. All feed the same operational flow, without silos.
The full journey: order intake, pick and packing, shipping, and arrival at the customer's home — with status, owners, and history.
After service and delivery, you measure the customer experience. NPS connects to the order path to prioritize bottlenecks and fuel continuous improvement.
No. CRM and messaging channels can be part of the stack, but xbot's promise is orchestrating retail operations — processes × people, from order to after-sales.
Yes. Macro view of channels, volume, and NPS; micro view of each order, step, and owner — in one transparent operation.
Yes. Beyond sales and delivery, you model production, field service, and after-sales with playbooks and traceability.
Yes. REST API and webhooks to connect inventory, logistics, marketplaces, ERP, and custom retail systems.
Data encrypted in transit and at rest, audit trail, and alignment with GDPR and privacy regulations.
Ready to see it live?
Request a demo and show your retail operation in xbot.