Omnichannel
All channels. One inbox. One history.
Track WhatsApp, Instagram, email and web chat conversations in the same place — AI agents and human teams in one flow.
- ✓Unified inbox with CRM context on every conversation
- ✓Routing by intent, urgency and team queue
- ✓Full contact history across all channels
- ✓Up to 10 numbers or channels on the standard plan
Multichannel ops without fragmentation
Your customer may start on Instagram and continue on WhatsApp — xbot keeps the thread, pipeline deal and contact data in sync.
AI + humans in the same queue
AI agents handle repetitive volume; your team takes complex or high-value cases with full context visible in the conversation.
Frequently asked questions
Which channels are supported natively?▼
WhatsApp Business API, Instagram DM, email, web chat and integrations via webhooks/API for other systems.
Can I control who handles each channel?▼
Yes — role permissions, squads and routing rules define who sees and replies to each conversation.